Process development for rapid roll out of distribution network
Ma Foi’s systems and processes enabled rapid roll out of pan India B2B distribution network within 4 months
Situation
A leading jewellery manufacturer wanted to move from traditional dealer distributor model to B2B store format. The existing process was not standardised and there were no similar examples in the industry to emulate. The client required a robust process and monitoring system to ensure that the new model exceeds customer expectation at the same time optimally utilises the organisations resources.
Corrective Action
Ma Foi engaged the client in an intensive manner and through an iterative process developed SOPs for,
In bound and outbound sales process
Daily inventory and cash reconciliation
Logistics and reverse logistics
Metal and material purchase
Instore material movement
Daily sales reporting system
IT system requirements
To support the implementation we also developed,
Process and system audit mechanism
HR policies to be followed
Roles, responsibilities and activity chart for employees across the hierarchy
Employee on boarding and training process
Role handover and takeover system
Performance incentive system
Result
The client was successfully able to roll out five branches across the country within four months
All teething problems were quickly solved and the organisation reaped benefits as a learning economy
Transition from legacy process to new B2B system was enabled in a quick and efficient manner